There are different ways to contact the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a support ticket system. It’s the least complicated form of communication for different reasons. In the event that no client support team member is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. Besides, you can copy/paste extensive pieces of info without the need to worry about spelling errors, and if a particular problem requires more time to be fixed or a number of replies must be exchanged, all the information will be in the exact same location, so each party can always see the comments provided by the other one. The drawback of using tickets to get in touch with your hosting provider is that they’re often separate from the hosting platform, so if you have to provide information or to adhere to guidelines, you will need to use at least 2 separate accounts and this number could rise in case you would like to administer a number of domain names. Plus, lots of hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Shared Web Hosting

In stark contrast with what you may find with lots of other hosting providers, the ticketing system that we use with our Linux shared web hosting is included in the Hepsia Control Panel, which comes with all hosting accounts. You will not have to remember several sign-in credentials, since you’ll be able to manage both your tickets and the hosting account itself from one location. So, in case you have a query or stumble upon a problem, you can contact our help desk team on the spur of the moment. Our ticketing system features a clever search mechanism. This implies that even if you’ve submitted a plethora of tickets over the years, you will be able to track down the one that you want without hassles. Also, you can check knowledge base guides to dealing with commonly encountered challenges.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you’d like to contact our support team, you’ll be able to send a support ticket directly from your Hepsia Control Panel instead of using a totally different customer support platform like you’ll have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will enable you to post a new ticket without any efforts and to search through older tickets using a smart search box. Plus, you’ll be able to take a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you pick for your new ticket. You can accomplish all the aforementioned operations without leaving your Control Panel at any time, which suggests that in case you come across any complication or have a query, you can get in touch with our support engineers and fix the specific issue in less than sixty minutes using a single platform.