In the event that you have ever had a shared web hosting account before or you have dealt with any kind of online service, you are probably aware from personal experience that for certain things it is better to talk to a live person on the telephone rather than exchange tickets or e-mail messages. In order to learn more about a specific service before you order it or in case something small has to be done, for instance, it is much easier and a lot faster to get it done in real time. If you are able to talk with representatives by phone, it's also very likely that you're using the services of a real web hosting supplier, not a reseller. The type of support that you can get over the phone varies between different companies - from standard matters to experienced technical support. Usually most suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated tech matters are resolved via e-mail and tickets.

Phone Support in Shared Web Hosting

All our shared web hosting packages come with phone support fourteen hrs a day even on official holidays, therefore if you don't have an account yet, you'll be able to call us and find out more about our solutions or whether we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so you can call the number which is closer to you. In case you're an existing customer, we can help you in a timely manner with any kind of general and billing issues and with multiple tech issues in order to save you time and efforts - we acknowledge the fact that sometimes it is much easier talk with a live person and get things done without delay. Of course, some matters simply cannot be taken care of over the phone, so in such a case you'll be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

Any time you want additional information about the semi-dedicated plans that we provide, you're able to call some of the three support phone lines that we have around the world - in the United States, the United Kingdom and Australia. Thus, you are able to check in advance whether our services will be suitable for your sites. In case you are already our client and you've got a semi-dedicated account, you'll be able to contact us over the phone for fourteen hours a day about any type of billing or general queries. For strictly technical problems you will need to take advantage of our ticketing system in order to contact our tech support because someissues just need longer time to be dealt with, but we will help you on the phone with a lot of minor technical issues as well, saving you the time and efforts.